1. Home>
  2. Resources>
  3. Payroll Software>

AI and Tech fears? HR to play a pivotal role

vrouw rekt zich uit

Nobody is safe, according to many scientists and technology gurus. Artificial Intelligence (AI) and robots will soon to be able to do almost everything better than humans and will take over most jobs, including that of a doctor, lawyer and other professionals.

    Is the future really that bleak?

    Professor Stephen Hawking has said that, “the development of full artificial intelligence could spell the end of the human race.” Likewise, the Bank of England Governor, Mark Carney, has claimed that “up to 15 million of current jobs in Britain” could be replaced by robots over the coming years as livelihoods are “mercilessly destroyed” by the technological revolution.

    The upheavals could be immense – and if it is inevitable, governments should start thinking now about such concepts as a Universal Basic Income. However, perhaps after all the hype and alarmist talk, a reality check is needed.

      So when will all this start?

      Is the long-term outlook for jobs really as simple as increased automation leading to growing unemployment? What kind of timescale are we are really talking about and will we just sit back and watch it happen anyway?

      Inevitably, scientists disagree as to when superhuman AI will change our lives forever. But many believe it won’t be this century, despite the huge rise of AI applications now emerging. So while robots are scalable, audit compliant, cost-competitive and easy to integrate with many network environments, they will still need humans to apply creativity, intuition and strategic thinking for a long time yet.

      Among the many professionals wondering if AI will take over their jobs are HR directors and managers, especially as already some aspects of their work can already be automated.

        HR will be needed to optimise the value of both AI and human intelligence

        However, HR will also have an important role in shaping the workforce of the future, to optimise the value of both artificial and human intelligence – this increased automation frees them up to spend more time on this vital, strategic task. It is possible that, before AI takes over, we could use our human intelligence to find ways to prevent job loss and subsequent hardship and to do this, we need HR at the frontline.

        It is true that many organisations that have automated core processes have been able to complete repetitive tasks more quickly and have achieved enhanced operational efficiency as a result. They have been able to achieve more accurate end results by reducing the likely human error count and reduced costs through completing the same tasks more quickly and with fewer resources than if carrying them out manually.

          Automation is perfect for work that is repeatable and scalable

          Robotics and automation may be useful interventions for work that is repeatable and scalable. In a payroll context, for example, robotic process automation (RPA) can operate at the user interface layer of applications and work between existing systems to mimic tasks that payroll administrators have historically done. The intention is to reduce total cost of operation while improving service quality and “calming the noise” of payroll errors.

          But this enhanced efficiency does not necessarily mean that there will be less of a role for humans to play in the future, merely that their role is likely to change over time in order to adapt to rapidly evolving powers of technology.

            HR will play a ‘pivotal’ role

            The HR department will have a pivotal role to play in helping staff ‘skill up’ to take up these new roles and responsibilities and ensure that a company’s talent meets the needs of the organisation as a whole. That core function makes the interface between robotics and HR particularly significant.

            Training staff has to be key to success in this area, according to Carney: “The commitment to reskilling all workers must be continual. Lifelong learning, ever-greening skills and cooperative training will become more important than ever as technology evolves.”

              IT and HR will shape the future of work – HR need to take the lead now

              Much of this training will be technical. IT departments will have a key role to play there of course but once again HR will also be critical in shaping the future, putting in place an approach in which intuitive technology helps older workers who may be less comfortable with upskilling themselves to share their knowledge with the younger generation.

              Reverse mentoring, through which younger employees pass on their digital knowledge to older employees, is another useful technique. Together, these kinds of approaches can be key in building the understanding and awareness of employees and helping them strengthen their standing within the business in a new robotics and automation-focused future.

              So while it would be foolish not to heed the growing importance of AI, it would be equally so to ignore its advantages.

              We need a future where robots don’t replace humans, but complement their work, freeing them from the more repetitive onerous tasks. There’s a window now when HR could take the lead and help achieve this vision.

                Related articles

                The Power of Payroll Unlock its Potential

                How Expense Software Ensures Better Compliance

                Checking receipts and verifying compliance are time consuming tasks with very little direct return. And yet, they are essential to ensure that your business is running smoothly. 

                In the era of automation and digitisation, expense management software is an important tool in your cost control arsenal. Find out how expense software can increase compliance within your company, and help ensure it going forwards.

                Woman with travel bag

                Why automated travel and expense management is one of the most profitable process optimisations

                Traditional travel & expense management (T&E) is admin-heavy, time-consuming and vulnerable to errors, making it obsolete in the modern workplace. Forward-thinking companies are already automating the process in line with digital transformation goals. A leading software and technology solution not only empowers employees, including Payroll & HR teams, but can pay for itself in a matter of months through the insight and cost savings achieved.

                GDPR Webinar_ GDPR_ Dealing with the data rights of your employees

                Guidelines for HR Professionals in 2021

                Over the past year, HR too has had to deal with our modern version of the Big Bang. We all adopted a ‘new normal’, to use a trendy term. Hopefully 2021 will be better. Thanks to the vaccine - fingers crossed - we shall soon be getting back to our social lives and be able to meet our colleagues and customers in person again more often. The after-effects of the coronavirus will continue affecting HR developments in the year to come, however. We hereby present the most important insights and trends for the new year.