1. Home>
  2. Resources>
  3. Wellbeing>

It works to say 'Please' and 'Thank You'

Thank you

In our fast paced world, it can sometimes feel like people are out for themselves, chivalry is on the way out, and people say ‘please’ and ‘thank you’ less and less. I find myself more often than not standing in front of till making a purchase, and when the transaction is complete I say ‘thank you’, but receive no response in return. I leave annoyed.

Electronically, I’m sure many of us have experienced a help request in the form of a text or email such as 'Can you help me with...?' It’s not intended to be rude, but something is missing – the word ‘please’. Good manners are essential for building relations and gaining mutual respect.

A positive working environment

People like to deal with kind, mannerly, respectful and trustworthy people. If you demonstrate these values in business, people will like you and want to do business with you. By fostering an environment of respect, you build positive relationships that enable a working environment to function for everyone. This seems simple enough but many businesses just don’t get it.

In my line of work - product technical support - basic courtesy is a fundamental building block of any good customer service policy. Good customer service is essential to the success of a business, as we are more likely to recommend and do business with companies who treat us well.

Inspire

Thankfully, when I come into work I have the pleasure of dealing with colleagues and customers where mutual respect is demonstrated on a daily basis, and for that I am truly grateful - it makes my work life so much better. Recently, SD Worx secured the title of Employer of the Year for 2017 for the 2nd year running from the Chartered Institute of Payroll Professionals (CIPP) at their 14th Annual Excellence awards. Such an award is testament to good relations between employer and employee.

At SD Worx, colleagues live by a set of company values where we aim to inspire both employees and clients. And by inspire, I don’t just mean the standard definition of inspiration. Inspire stands for integrity, smart cooperation, passion, innovation and result driven. Our values are incredibly important to our company, as essentially they describe our company culture, what’s important to us and what makes us different.

In the SD Worx family we believe that by living our values every day, we become the best that we can be for ourselves, our teams and our customers.

So don't forget...

No matter what your profession in life, please consider your use of ‘please’ and ‘thank you’, and when offered, be sincere. Three words which don’t cost anything to say but make a world of difference. Three words when repeated daily, really do work towards success in business and personal life, and encourage a more pleasant environment into the bargain.

    Related articles

    Addicted to work Breaking the habit
    Blog

    Addicted to work: Breaking the habit

    It’s 8am, and you’re about to dial into your first conference call. You have back to back meetings all day, with some double, even triple bookings. There are 50 new emails in your inbox, and you’ve got 5 voicemail messages. A colleague asks you how you’re doing, and you reply with “I haven’t even got time to stop for lunch today!” to which your colleague looks suitably impressed and walks off, under no doubt that you are very busy and therefore clearly adding lots of value to the business.

    2016-02-09
    Stress
    Blog

    Easing Stress in the Workplace

    On Wednesday 4th November, 2015, the International Stress Management Association (ISMA) will hold its annual awareness event, National Stress Awareness Day. ISMA exists to promote knowledge and best practice in the prevention and reduction of stress. The theme of their campaign this year is “Employee Wellbeing as a Worthwhile Investment in Your Business”

    2015-11-02
    Mindfulness - What's it all about
    Blog

    Mindfulness - What's it all about?

    The Mental Health Foundation defines mindfulness as "paying attention to the present moment, without getting stuck in the past or worrying about the future". It is a relaxed way of eliminating distractions and focusing on thoughts, feelings and actions as they happen. Some experts say that mindfulness is "the opposite of multitasking" - doing two or more things at once - because it involves doing just one thing at a time. And research suggests that it can have many health benefits.

    2015-05-12