In my previous blogs I described how important a transparent labour model and flexible workforce are to the successful implementation of a WFM system. Today I want to focus on how such a system can help re-engage your workforce, improving morale and colleague retention.
The labour flexibility I spoke about in my previous blog isn’t just advantageous to your managers. When supported by the right tools, this flexibility allows your colleagues to achieve a better work-life balance by taking more control of when they work:
I worked with a hospitality company who built their business case for WFM purely on reducing overtime and payment errors. After rolling out the system they performed a survey which showed that their workforce’s engagement levels had increased significantly. As a result of this they can expect to benefit from additional return on their investment in two key areas:
Modern WFM & HR systems are now taking the engagement & empowerment concept to the next level by incorporating social elements into their self-service offering. Using the company’s social network, colleagues can informally communicate with and recognise one other. Gamification is also starting to play a part as colleagues are encouraged to compete with their peers in return for formal recognition or simply the kudos associated with being top of the leader board!
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