30 March 2020 - Reading time: 4 Minutes
The concerns and measures around the COVID-19 virus are increasing fast and are impacting a lot of people. At SD Worx, we remain available for you thanks to our digital people solutions. SD Worx had already activated its business continuity processes and is continuing to adapt its measures to the quickly shifting status and government actions to ensure the continuity of our services.
A dedicated Corona Response Team has, in addition to our regular business continuity plans, established a specific Corona response plan that closely monitors the rapidly evolving situation to limit any hindrance to our business as usual and to ensure the continuity of our services to you as a customer. To this date, all our services are fully operational and unaffected.
We would like to share with you some of the key activities we have undertaken in this unprecedented situation:
As part of our business continuity plan, we are ensuring that all our critical suppliers and International payroll partners are taking the necessary measures to ensure they remain fully operational. In addition to our regular third party management activities, we have evaluated the ability to maintain continuity of operations of all our critical suppliers and International payroll partners through their responses to a specific Pandemic readiness survey. We will continue to monitor the situation and closely follow up with our partners and suppliers as SD Worx is committed to limit any risks of disruptions to our services. Our Partner Pandemic readiness survey covered 4 key areas and a summary of the responses is given below:
CATEGORY |
STATUS |
OUTCOME |
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Pandemic plan, critical roles, home working capability |
GREEN |
All our critical partners have a BCP in place to ensure process continuity, including, but not limited to identification of critical roles and ability to maintain operations while staff is working remotely. No impact to the process continuity was highlighted. |
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Information flow and communication channels |
GREEN |
All our critical partners are aware of the communication channels for normal operations and in case of escalation. |
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Third Party operations |
GREEN |
All critical partners have confirmed and verified that they have reached out to confirm that any 3rd parties have effective Pandemic plans within their business continuity plans to maintain their levels of service. |
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Confidence Barometer |
GREEN |
All of our critical partners indicated a high level of confidence in maintaining all critical operations. |