How a reward currency provider is driving innovation & efficiency with managed expenses

Our client believes in digital innovation, great experiences and the value of loyalty. It’s these foundations that enabled them to create partnerships with some of the world’s top retail, finance and travel brands, allowing millions of customers to collect points through their currency system and swap them for exclusive experiences in hundreds of countries. By using digital tools, they have created an exceptional experience for staff members submitting expenses claims, and the dedicated teams processing the claims.

When you’re happy with something why change it? It works for us as an employer and it works for our employees. The [managed expense support] team are really on the ball and they can make any changes quickly. And the people are great to talk to.

Challenges 

Our client felt that they were losing time by processing expenses manually and it had become difficult to ensure the accuracy of the high volumes of expense claims received. 

 “Before we used SD Worx’s managed expenses, we used in-house systems and we had to carry out a lot of manual changes to put own expenses policy in the system.” The client explained. 

“We used to send payments in batches, and I had to manually check all of the receipts and make sure they tallied up which was time consuming as we had hundreds of claims every month.” 

Solutions

Switching to a managed expenses system has helped the client to reduce their workload and increase accuracy by eliminating the duplication of claims. In addition, the payroll team spend less time dealing with employee queries as the system automatically enforces the company’s pay policies, such as submitting claims within a certain time limit and permitting specific spend allowances. 

“We used to get a lot of staff members emailing us and asking about limits or why a claim hasn’t been approved. Now the system automatically flags a claim if it goes against our policy, so they can’t put something through that we’d have to push back.” The client said.  

Benefits & Impact

Almost a decade later and the client is still satisfied with the managed expenses service they receive from SD Worx. “When you’re happy with something why change it? It works for us as an employer and works for our employees. The [managed expense support] team are really on the ball and they can make any changes quickly. And the people are great to talk to.” The client commented.

SD Worx’s managed expenses service comes with access to a mobile platform to log and manage expenses. The reward currency provider are enjoying the latest version of the expenses software with mobile functionality, so employees can log and submit claims on the go and managers can approve from their mobiles which has contributed to a more positive employee experience. “Employee experience is really important to us. Being able to use the system on mobiles makes it easier on everyone and it’s good to show new starters that we’re digitally savvy.” The client said.

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