Ceridian's LifeWorks service provides a 'Fresh Start' for Yorkshire Building Society's clients going

5 December 2005

One of the UK's largest building societies, Yorkshire Building Society has selected Ceridian's EAP service LifeWorks to provide counselling and support for their clients who are going through a divorce or separation.

One of the UK’s largest building societies, Yorkshire Building Society has selected Ceridian to provide a counselling and support service for their clients who are going through a divorce or separation.
Ceridian’s LifeWorks ™ Employee Assistance Programme (EAP) service has been available to employees of Yorkshire Building Society for several years, providing information and counselling services on issues ranging from childcare to health and well-being. In an innovative and unique partnership however, this service has now been extended to customers of the building society’s ‘Fresh Start’ mortgage service.
The end of any relationship can be traumatic and by providing access to professional independent counsellors, Yorkshire believes they can support their clients through a difficult period in their lives. The ‘Fresh Start’ mortgage service is designed specifically for customers who have experienced a break up and require a tailored product for purchasing their new home. This unique partnership with Ceridian’s LifeWorks ™ service will provide access to a telephone helpline, professional counselling, and specialist literature. There will also be a dedicated website, through which customers can download advice and information on a range of related topics.
Chris Box , Sales Manager for LifeWorks ™ , says:
“Ceridian’s EAP service, LifeWorks has enabled employees, and their families, to take advantage of 24/7 access to professional help and support with issues including work/life balance, family, finances, health and emotional well-being.

The diversity of the service and our flexible approach has allowed us to extend this service to Yorkshire’s Fresh Start borrowers during a particularly difficult time in their lives. This extended agreement demonstrates the Ceridian approach to work closely and in partnership with their clients.”

Rachel Court , Yorkshire’s Head of Mortgages, says:
“Every detail of the Fresh Start proposition has been designed with consideration for those who are trying to start up again after a relationship break-up.

We recognise that ending a relationship can be traumatic and yet it can be difficult to find help and advice.

We are therefore delighted that we’ve been able to team up with Ceridian to offer Fresh Start borrowers access to professional advice. Having someone to talk to at this difficult time can be a big help – particularly if that person is qualified to listen and able to provide practical as well as emotional support.”

Recent research on behalf of Yorkshire Building Society undertaken by You Gov looking into the effects of divorce or separation on couples found that financial concerns head the list of worries once couples have decided to divorce. The top worry for both men and women who have recently separated or divorced is whether they will have enough money to live on, although more so for women than men (55% vs. 42%). Just below this come concerns of the impact divorce will have on the children, women 44%, men 40%. The research found, however that the vast majority of people who divorce end up happier than they were before, with 74% of people saying they are happier while two or more years on from the decision.