Nick Laird, Chief Commercial Officer at Ceridian discusses some of the changes he is seeing in HR and wider business practice in a recent article in HR Most Influential.
Last year, Ceridian in the UK dealt with 170 situations, where companies decided to make substantial changes. These all, big or small, required some commercial assessment to be done; some implicitly, others much more explicitly. Over the last year, we have seen some interesting trends emerging that we thought might be useful to share.
The balance between revenue increase/cost reduction is changing. Traditionally, most of the demand is for simple cost reduction. More recently, we see a shift towards really understanding how HR activity affects revenue too. It's clearly helpful in those organisations where people's time directly drives revenue (e.g. professional services or project-based organisations), but we also increasingly see it where the link is there, but less direct (e.g. retail and entertainment).