At its 2014 customer conference, Ceridian, one of the UK's leading HCM technology and service providers, recognised the achievements of its customers in front of over 600 HR, payroll and finance professionals. Award winners at the London Hilton, Park Lane, on February 26 included Marks & Spencer, Hilton Hotels and RBS.
Nick Laird, chief commercial officer of Ceridian UK, said:
These Ceridian awards recognise top performing customers who have added real value to their businesses through the deployment of leading edge HCM technology and service. For Marks & Spencer the results have been transformational.
The awards presented, with supporting citations, were:
Throughout the evolution of Top Right Group, its HR teams have strived for excellence in the use of systems to provide robust and powerful data on its people. Top Right was the first customer to use the fully integrated HR and payroll HRevolution SaaS system including central HR, performance management, discovery tools, talent acquisition and pensions auto enrolment modules. The use of self-service functions for 400+ international users, plus over 1200 in the UK, including manager self-service and HR manager access, has enabled the company to use one global performance management solution. The fully integrated HR and payroll system has led to increased accuracy in business reporting, clearer visibility of the use of appraisals and improved payroll sign-off procedures. Since engaging with Ceridian in 2012 and through the use of Ceridian technology, Top Right has been able to produce the best HR reporting the business has had to date.
In 2013, Marks & Spencer completed the roll-out of workforce management across the entire retail state. The workforce management roll-out was the final phase of a major transformation programme that included the TUPE of the M&S payroll team to Ceridian and the implementation of payroll, online payslips, time and attendance and pension auto-enrolment. Millions have been saved through improved payroll accuracy, better automation and the implementation of salary sacrifice. The overall feedback from employees and managers is that the system has significantly changed their working practices for the better. Ceridian has been proud to be a part of what M&S described as the "biggest and most successful change programme in M&S history.
As an 'early adopter' of the full pension auto-enrolment solution and an existing managed payroll client, Hilton Worldwide embraced the journey through auto-enrolment as a team effort, and co-ordinated communications and requirements throughout the franchise organisations within the Hilton group. Hilton really grasped the number of scenarios that would need to be considered due to the nature of its workforce and made absolutely sure it was compliant for every scenario. Hilton engaged with Ceridian and The People's Pension to create communications, Auto-Enrolment module, payroll, project management and compliance work streams and associated stakeholders. Communications was top of the agenda from the outset. Hilton making absolutely clear to its workforce what was happening, when and how it would impact them through a number of channels. As organisations within the Hilton group reached their individual staging date, Hilton maintained the team mentality and worked with all stakeholders on a hugely successful auto-enrolment journey.
RBS is undergoing huge change and this process has placed enormous pressure on individuals as they ensure the organisation meets its targets. Fully appreciative of this, RBS has adopted a very proactive approach to ensuring all employees are aware of the support available to them, whether they have emotional or practical issues. RBS's Lifematters UK service, delivered by Ceridian, operates an online website and 24-hour helpline. Service users benefit from face-to-face counselling sessions in their local area and practical and legal advice. Overall, 88 per cent of service users were able to resolve or improve their emotional issues through attending counselling sessions.
Odeon has been a Ceridian customer since 2006. The original UCI company was made up of several different frequency payrolls. Ceridian and Odeon HR have worked in partnership to consolidate all payrolls on to one monthly payroll. In addition, better ways of working within the cinema sites and at a regional level have been introduced and workforce management rolled out to all 98 sites across the UK and Ireland. Regular service reviews and meaningful KPIs and service summary reporting permit Odeon to identify training needs within the cinemas and monitor business trends year on year. In 2013, the average payroll KPI accuracy was 99.98 per cent. Odeon plans to move onto the latest HRevolution SaaS technology to enable new ways of working and provide greater management information.
The small but high performing Rank payroll team has managed three major projects in the last year. It brought on an additional 2,800 Gala Bingo employees, ensuring that there was a seamless migration and no drop in service for all 11,000 employees. This was achieved despite different payroll timescales - Rank operating a monthly payroll and Gala a lunar one. At the same time, working closely with the HR team, the payroll team successfully implemented pensions auto enrolment in the same month the new unified payroll went live. The payroll team has also recently converted the lunar payroll into a monthly payroll. The five-strong payroll team displays a real 'can-do' attitude while delivering a top quality service.