London, 7th February 2018. SD Worx, a global Payroll & HR service provider, has announced the winners of its 2018 Excellence Awards. The awards, announced at the company's European Conference in London, recognise those customer partnerships that have delivered inspirational and successful projects over the last 12 months.
Highlighting excellence is central to the company's customer-centric approach, as Steven Van Hoorebeke, CEO at SD Worx Group, comments, "This is a chance to thank our customers for their close collaboration over the past 12 months. We consider our customer relationships to be true partnerships, so it is a real joy to celebrate their successes with them through these awards."
International Innovative Project of the Year - Fidelity
Working with SD Worx across 3 continents, Fidelity is rolling out a global HR solution to streamline its processes. What sets Fidelity apart is the team's willingness to collaborate with the SD Worx team, working in tandem to develop interface files based on country-specific requirements. As a result, the company is reaping the benefits. Paul Ryan, Senior Project Manager at Fidelity said, "It's a great honour to receive the award - we have been coming to the event for 4-5 years now - and we've been a customer for that time too. It's good to get recognised for the hard work we do and the collaboration with SD Worx."
International Partner of the Year - Ascender
As an established SD Worx partner, Ascender serves clients in APAC & MEA countries, producing in excess of 200,000 payslips per year. Ascender joined the Payroll Services Alliance, a strategic network of payroll services providers, in December 2016. This Alliance was established by SD Worx in 2010. Ascender's experience and expertise in collaborating with SD Worx in multi-country payroll outsourcing projects makes it a natural extension of the company's services. To have a partner that can serve multinational customers so transparently is invaluable. Merry Djimin, Regional Director, Channel Sales (Asia & Middle East) commented, "The award is a testament to the collaboration that we have between the two companies across our solutions and services to the benefit of our joint customer."
UK & Ireland Innovative Project of the Year - Hospital Corporation America Healthcare (HCA Healthcare)
HCA is always looking for ways to improve its processes, which led to the company upgrading to the latest version of SD Worx's software, HRevolution. Working
closely with the SD Worx team, HCA has completed a seamless integration with other third party interfaces, saving time and improving accuracy by automating
uploads into the payroll solution. Julie Goodchild, Head of Payroll & Payroll Projects, said, "I'm shocked and stunned - I didn't expect it!"
International Customer of the Year - PAREXEL
PAREXEL was one of SD Worx's first large international customers and the partnership has grown to incorporate 16 different countries. Handling payroll for over 5,500 people around the world, the secret to the success has been a great working relationship. The positive attitude of the PAREXEL team has been pivotal to this success and will continue to be so going forward. Frank Rudolf, Director of Payroll, PAREXEL, commented, "One of the strongest points with SD Worx from the beginning of our relationship has been collaboration. For all of the years we have worked together, we know that they take the time to really listen to us and take proactive action to help us. That's why we love working with SD Worx."
UK & Ireland Customer of the Year - Odeon
As a long-term customer, Odeon successfully deploys a range of SD Worx solutions. Channels of communication between the teams are always open and transparent, which has been a hugely important factor in the team being able to constantly improve the service that it delivers. Odeon provides the benchmark for SD Worx's customer relationships. Gareth Evans, Payroll Manager UK & Ireland, Odeon said, "We've put a lot of work into this relationship on both sides and it's really pleasing to get this recognition. We see this as an award for both ourselves and SD Worx, as a partnership."
Inspire Award: Leading the Way - Jane Clark, Operations Manager and Sharon Reid, Operations Team Manager
"These customer success stories would simply not be possible without the hard work, dedication and expertise of the people who work behind the scenes, they are the lifeblood of our organisation", Steven Van Hoorebeke says. "This is why our 'Inspire' award recognises the SD Worx employees that go above and beyond to serve our customers. We are delighted to recognise our colleagues Jane Clark and Sharon Reid as this year's winners."
Jane works from SD Worx's Glasgow office as an Operations Team Manager. Having worked in a number of roles across the team, her hard work, commitment and knowledge are invaluable and the customers recognise this. Debra Evans, Director, UK Payroll, GSK, comments, "Jane provided enormous support at a critical time of what was a very complex implementation for GSK. Not only is she a fantastic Payroll Specialist, but she brought a lightness of touch and really warm sense of humour that at times proved invaluable. I would highly recommend Jane and feel recognition is very well deserved."
Sharon is also based in the Glasgow office, as an operations team manager, running the support desk operation. She has played a pivotal role in driving improvements across the service function and has been a fundamental reason why Net Promoter Scores and employee engagement ratings have both been on an upward curve. The service Sharon provides is underlined by SD Worx's clients: Archana Yallapragada, HR Systems and MI Manager, Costain Group said, "The service Sharon and the team provide is great. I no longer have to worry about the service levels."