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Customer Success: Standard Life Aberdeen Group

Standard Life Aberdeen Group

 

If other organisations are thinking about moving to a single supplier to deliver their payroll services, I would seriously tell them to look at SD Worx.

Pamela Smith, Head of People Operations

Challenges

Standard Life Aberdeen Group is a global investment company. Headquartered in Edinburgh, UK, they employ over 9,000 employees across their operations around the globe.

One of Standard Life Aberdeen's key HR challenges is that they are now dealing with a multi-generational workforce. The unceasing development of technology and with the younger generations' demands for more provides Standard Life Aberdeen the chance to re-evaluate their HR service.

Keeping up with the on-going change in laws and payroll legislations is another challenge for Standard Life Aberdeen. They wanted a reliable payroll solution that would allow them to meet their organisation’s compliance obligations whilst having a smooth payroll operation in the UK and globally.

If you are entering international payroll for the first time, don't underestimate how different it is and how challenging it can be for keeping up to date with all the different countries' legislation, a partner like SD Worx can help with that.

 Pamela Smith, Head of People Operations

Pamela Smith is the Head of People Operations at Standard Life Aberdeen plc. She is responsible for delivering Standard Life Aberdeen’s HR operations and payroll services to their employees in the UK and in their international locations.

Solutions

Standard Life Aberdeen have been in a successful partnership with SD Worx for over four years. Their international growth paved the way for their management team to decide to move to a single supplier, not only to help reduce risk and reduce costs, but also to bring efficiency in their processes.

SD Worx and Standard Life Aberdeen worked hand in hand to implement the on-boarding process of the latter's 17 international territories. The local knowledge and experience of Standard Life Aberdeen's UK team along with the expertise and guidance provided by SD Worx made the implementation process a huge success.  

One of the main reasons for Standard Life Aberdeen's decision to move from multiple, different vendors to an exclusive SD Worx agreement was in relation to compliance and risk management. Standard Life Aberdeen appreciates the fact that SD Worx have a global alliance team and a compliance team that can help Standard Life Aberdeen with any issue.

Compliance is a big subject particularly in the payroll world. The benefits of working with a partner like SD Worx is that it's their bread and butter to make sure that the services they deliver are compliant. It takes some of the pressure off of us to keep up to date and continually with legislation because they make us aware of any changes.

Pamela Smith, Head of People Operations

Benefits & Impact

  • SD Worx were able to support Standard Life Aberdeen during a time of change
  • Guidance in complex issues primarily in Standard Life Aberdeen’s Asia Pacific region
  • Profound collaboration between SD Worx and Standard Life Aberdeen making sure all payrolls are processed accurately on time
  • SD Worx and Standard Life Aberdeen have the same culture of open feedback and working together for further improvement
  • The team at SD Worx became an extension of Standard Life Aberdeen’s own payroll division
  • Providing Standard Life Aberdeen’s employees digital access of their payslips and statements, anywhere and at any time
  • Self-service at their fingertips, ability to easily access historic payslips
  • Managers have a dedicated support team at SD Worx