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Customer Experience

dear customer

You are our guiding principle. We really listen and put ourselves in your shoes, to truly understand your goals and help you thrive.

Commitment drives us forward. We take ownership of our work. We are dedicated to deliver results. We dare to set boundaries and stick to our promises.

dear customer
Cute baby
Dear customer,
We promise to be a spark.

You are our guiding principle. We really listen and put ourselves in your shoes, to truly understand your goals and help you thrive.

Commitment drives us forward. We take ownership of our work. We are dedicated to deliver results. We dare to set boundaries and stick to our promises.

The road is open. We dare to look at things form a different perspective. For us, learning and innovating are like breathing, inspiring us to always go beyond and keep you ahead of the game as well.

We believe in each other. We trust in ourselves, in the team and in you. We always keep the dialogue going and keep looking for solutions together.

One for all. All for one. Even if we’re physically apart, we act as one. Sharing our talents and celebrating our differences.  We’re all part of the SD Worx family.

    NPS banner_850_434

    Listening to our customers: Net Promoter Score (NPS)

    Every year in September we send out our NPS survey.

    Our customers are asked: “How likely are you to recommend us to a colleague or other company?”

    The actual score is calculated by subtracting the percentage of critics (score 0 to 6) from the percentage of promoters (score 9 or 10). 

    We’ve added a set of driver questions to get more insights in what drives our customers satisfaction.

      Moving from insights to actions

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      Insights

      Our CX team analyses the data and shares the insights so we can create a first idea on the improvements to be done.

      SD Worx Core HR
      Proposal

      Through focus groups we verify if the proposed actions are spot on and bring added value to you as a customer.

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      Implementation

      We make adjustments if needed and implement the actions that bring the most added value.

      SD Worx Workforce Management
      Improvements

      We hope you notice these incremental improvements and improve your scoring in our next NPS survey.

      CX Visual two ladies

      Keeping the temperature

      We also want to make sure we keep our customers ahead of the game during our day-to-day interactions, so we ask regular feedback on how we’re doing on moments we know that matter in our collaboration.

       

       

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        Putting our customers in the spotlight

        We give our customers the opportunity to tell their own story. We discuss successes and ambitions, but we also explore the obstacles they had to overcome or the pitfalls they narrowly avoided. Our customers are in the spotlight and they explain how SD Worx contributed to their success as a partner.

          Don't just believe our word for it

          Markerstudy
          I cannot praise Pamela enough. She is always so calm, collected and helpful, whilst remaining a totally professional stance with a sense of humour. If she is dealing with an issue you know she will deal with it until it is completed and if she says she will ring you back, she does. Plus she deserves a medal for having to deal with me.
          Nicki Williams,
          Group Payroll & Benefits Manager, Markerstudy
          Tinopolis and SD Worx
          We’ve been working with SD Worx’s managed payroll service for a number of years. Over that time, we’ve formed effective working relationships with their teams and they’ve supported us through many changes to our business. They are a reliable and trusted partner who are serious about delivering to a high standard. For us, the best thing is peace of mind that our payroll will be sorted every month.
          Peter Reid,
          Head of HR, Tinopolis

          Read more about what our customers are saying about us